Bhaktivedanta Hospital & Research Institute maintains Day-Night 24 X 7, 365 days Pharmacy Service which ensures patient safety and quality pharmaceutical care. Apart from NABH Quality accreditation, the Pharmacy has been accredited with Pharmacy de Qualite (Platinum Certification) for its Quality Excellence by Bureau-Veritas. A dedicated team of qualified pharmacists along with well-trained support staff operate in unison to supply the right-drug, right-dose, for right-route of administration, at right-time to the right-patient. The Pharmacy conforms to all the ethical, professional standards and legal requirements. It deals with complex clinical medication management environment maintaining good customer relations. The Pharmacy follows an adequate system of large range of medication-stock and inventory control. Its Dispensing Unit (Operational 24 X 7) is located on the ground floor and its Operation Theater Unit (Operational on weekdays from 08:00 am to 10:00 pm) is located on the second floor.
The Pharmacy stocks genuine, high quality medicines and products manufactured by reputed organisations. Good Service Quality measures are implemented to ensure drug safety and effectiveness. Medicines, other than over-the-counter-drugs, are dispensed against doctor’s valid prescription only. Following products are available in the Pharmacy:
MEDICINE RETURN POLICY
OPD Patients must produce the original-bill for returning medicine, within one month from the date of purchase, between 10:00 am to 06:00 pm on a working day except Sundays and Hospital Holidays. Pharmacist shall inspect the bill and medicine for expiry date, seal, packaging, and BH-Barcode. Refrigerated products, Injections, General items, Rehabilitation-Aids and Devices are not returnable.
*IPD-patients must return balance medicines before discharge from the Hospital.
PATIENT MEDICATION COUNSELLING
Pharmacists, trained in Patient Medication Counselling, are reliable source of information and available round-the-clock to assist patients and their relatives. Queries relating to medication such as equivalent substitute, cost, whether to take it before or after a meal, side effects if any, dosage and frequency, home delivery service are well addressed. To enroll for a Patient Medication Counselling Session, please type <COUNSEL> and send an SMS to 08879926308 or enquire at the Pharmacy Reception.
FREE HOME DELIVERY
With the aim of providing medicines at your door step the Pharmacy introduced Free Home Delivery service for patients living in and around Mira Road. Terms and conditions applicable:
THREE WAYS TO PLACE YOUR FREE HOME DELIVERY ORDER: